Privacy Policy


This privacy notice was last updated on: November 2, 2023.


At Foodtastic, your privacy is important to us and we comply with all privacy regulations, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector. Our goal is to clearly explain how we handle your personal information, what we collect, how we use it, with whom we share it, and how we ensure its security.

By providing us with your personal information when you interact with our websites after reading this privacy notice, you consent to our use and disclosure of that information as described in this policy.

In this policy, we will address the following points:

  • The personal information we collect
  • How we use your information
  • How we share your information
  • Specific use of personal information
  • Where we process your information
  • Retention of information
  • How long we keep your information
  • How we protect your information
  • Cookies and tracking
  • Your rights regarding your information
  • How to contact us

Nous nous engageons à garantir la sécurité et la protection de vos informations personnelles.

Our brands include [include]: La Belle et La Boeuf, Big Rig, La Chambre, Rotisseries Au Coq, Rotisseries Benny, Joliette BBQ, Rotisseries Fusee, Souvlaki Bar, Gatto Matto, Milestones, Monza, Tommy Café, Chocolato, Bacaro, Carlos and Pepes, Copper Branch, Freshii, Quesada, L’Gros Luxe, Nickels, Pita Pit, PokPok, Prime Pubs, Second Cup, Shoeless Joe’s, La Slice.

What personal information we collect

When you interact with our websites, we may ask you for personal information and collect data about your use of our sites.

Types of personal information we may collect:

  • Your full name: Your full legal name.
  • Email: Your email contact.
  • Username: The unique identifier you choose for your account.
  • Phone number: Your contact number.
  • Address: Your physical mailing address.
  • IP address: The unique identifier of your device on the Internet.
  • Browser type: The Internet browser you are using.
  • Operating system: The software powering your device.
  • Date of birth: Your date of birth.
  • Information related to your interactions, such as complaints, inquiries and communications with us.
  • Details of services you have received from us: Specific information about the services you have used.
  • Location data: Information about your geographical location.
  • Photos: Visual content you may provide.

The circumstances in which we will collect this information:

  • Discussion functions: Information collected when you participate in discussion or messaging functions on our platforms.
  • User registration: Information collected when you create an account with us.
  • Newsletter subscriptions: Information collected when you subscribe to our newsletters.
  • Contests: Information collected when you participate in contests or competitions.
  • Surveys: Information collected from your responses to our surveys.
  • Job applications: Information provided when you apply for a job opportunity with us.
  • Ordering: Information collected when you place food orders online.
  • Gift card purchases: Information collected when you purchase a gift card from us.

How we use your information

At Foodtastic, we are committed to providing you with the best possible experience. To achieve this, we use your personal information for a variety of purposes, ensuring that our services are personalized, secure and tailored to your needs. Here is a breakdown of how we use your personal information:

  • Personalization of content and user experience: Adapting our services to offer a personalized and engaging experience.
  • Identification: Recognizing your use of our services for a seamless experience.
  • Account configuration and administration: Managing your account and ensuring its smooth operation.
  • Polls, surveys and contests: Gathering valuable information and feedback from our users.
  • Internal research and development: Continuous improvement of our services and offerings.
  • Legal obligations: Compliance with applicable laws and regulations.
  • Internal audits: Ensuring the integrity and security of our systems and data.
  • Fulfilment of contractual obligations: Compliance with our commitments as set out in user agreements.
  • Collecting feedback and opinions: Listening to your opinions on the services we provide.
  • Notification of service changes: Keeping you informed of updates and modifications to our services.
  • Responding to requests and comments: Handling your questions and feedback.
  • Transaction processing: Facilitating and securing your financial transactions.
  • Communication: Keeping you informed of relevant news and offers.
  • Analysis: Data analysis to improve our services and user experience.
  • Purchasing gift cards: When you purchase gift cards, we use your information to process the transaction and ensure a smooth gift experience.
  • Online ordering: Your information is used to efficiently process your online food orders, ensuring that you receive the selected items in a timely and accurate manner.

How we share your information:

We may share your information for the following purposes:

  1. Regulatory authorities and legal compliance: We may share your personal information with regulatory authorities where necessary to comply with applicable laws, regulations or legal processes.
  2. Specific purposes: We may share your personal information with third parties to fulfill specific purposes related to our services. The following is a list of our service providers and the services they provide:

MailChimp: Automated marketing platform and email marketing service used for communication and marketing purposes.

Ueat: powers our online restaurant ordering system, facilitating online food ordering.

Tacit: Provides branded applications for specific restaurant brands such as Second Cup and Pita Pit, enhancing your brand-specific experience.

Deliverect: Efficiently manages online orders, ensuring a smooth order fulfillment process.

Paytronix: Loyalty provider facilitating our loyalty rewards programs, allowing you to earn and redeem rewards.

Datacandy: Another loyalty provider essential to our loyalty rewards programs, offering a seamless rewards experience.

Spoonity: Yet another loyalty provider used to enhance your participation in our loyalty rewards programs.

Veloce: Responsible for sales reports, helping us analyze and improve our services.

GiveX: A loyalty provider that enhances your engagement with our loyalty rewards programs.

BlackBird: Specialized in application development, enabling us to offer innovative features and experiences.

Meta/Facebook/Instagram: Used for social media engagement and communication with our customers.

TikTok: Used for social media engagement and sharing creative content with our audience.

These trusted partners access your personal data solely for the purpose of enhancing your Foodtastic experience, adhering to the same strict standards of data privacy and security to which we adhere.

When placing online food orders, loyalty programs, surveys or job applications, you may be directed to the service provider’s site. It is your responsibility to familiarize yourself with their privacy policies and data handling practices.

Protecting your privacy while providing exceptional dining experiences is paramount to us. If you have any questions or concerns about our information sharing practices, please contact our Data Privacy Officer at the contact information provided below.

Specific use of personal information

To gain full access to the website, as a user you can register by filling in a registration form. Certain personal information is collected during this process, including your name and e-mail address. This information is used to contact you, suggest appropriate products and services, and improve your user experience.

To place an order, as a registered user or guest, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to process your order. In the event of problems with your order, we may use this information to contact you.

Personal information may be used without knowledge or consent in situations where this is legally required or permitted.

Where we process your information

When you visit one of our websites, whether you are located inside or outside Canada, please note that your personal information may be processed in various jurisdictions, including, but not limited to, the United States. If you are located in Quebec, your personal information may be transferred outside of Quebec.

Why we transfer your information

We may transfer your personal information to other countries for specific purposes, including:

Jurisdiction Category of personal information Objective
United States Customer information Research, marketing, order fulfillment.
United States Cookie data Research, marketing, website functionalities.Conservation des informations

We will only keep your personal information for as long as is necessary to fulfil the purposes for which it was collected. In determining the appropriate retention period, we take into account the retention requirements of applicable laws.

How we protect your information

The security of your data is a priority for us, both online and offline. We have implemented appropriate security measures to prevent personal data from being lost, misused, accessed, altered or disclosed by unauthorized parties.

We collect credit card information when you place an order. This data is encrypted and secure during transmission and at rest. Secure access to the website can be verified by the padlock icon in the address bar of your Internet browser and by using “https” at the beginning of the web address, where the “s” indicates a secure connection.

Employees and third parties have access only to the personal data they need, and only to the minimum amount required to perform their specific task. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.

Procedures have been developed and tested to manage any data breach. These procedures are designed to ensure that data subjects and regulators are informed of the breach (if required by applicable laws) and that damage can be minimized.

Protecting your information

We follow a zero-trust model to ensure the security of your data, implementing robust safeguards in a controlled and secure environment. While we maintain reasonable administrative, technical and physical measures to protect your personal information from unauthorized access, use or disclosure, it is important to note that no method of online data transmission or electronic storage is entirely without risk. Although we use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Your privacy is of paramount importance to us, and we continually strive to improve and maintain the security of your personal information. If you have any questions or concerns about data security, please do not hesitate to contact us.

Cookies and tracking technologies

Cookies and tracking technologies

We use cookies and tracking technologies to enhance your experience and collect information about the use of our website. These technologies help us understand how visitors interact with our websites.

Third-party services

We may use third-party services such as Google Analytics and Facebook Pixel. These services may place cookies on your device to collect data about your visits to our websites. This data includes pages viewed, time spent on pages and interactions with content.

How we use third-party data

We use data collected by third-party services to analyze website traffic, improve our services and optimize your experience. This information is aggregated and does not allow your direct identification.

Managing your preferences

You can manage your cookie preferences via your browser settings. Please note that disabling certain cookies may have an impact on your browsing experience.

Your rights concerning your personal information

We strive to maintain accurate and up-to-date information. If your personal information changes (for example, change of address), please inform us of any changes or updates to your information.

In some cases, you have the right to request :

  • Access or request a copy of the personal information we hold about you.
  • Request rectification or deletion of personal information we hold about you.
  • Withdraw your consent to our use or disclosure of your personal information. However, we may not be able to provide you with certain features of our website or offer you our services.

To exercise your rights, please contact us via the e-mail, post or telephone contact details provided below in the “Contact Details” section. We may ask you for identification to ensure that it is you.

External links

On our websites, you may find links to other third-party websites. Please note that we are not responsible for the content or privacy practices of such other sites. We encourage all users to read the privacy notices of any other sites that collect your personal information.


We have appointed a Data Protection Officer to assist with questions, requests and complaints regarding this privacy policy and our handling of your personal information. You can contact our Data Protection Officer by e-mail at, or write to us at the following address:

9300 Trans Canada Route,
H4S 1K5